Operations Lead

Responsibilities

• Accountable for market’s business health: analyze market level data for performance gaps, manage fleet operational costs, and identify process improvement opportunities to deliver on Flexdrive OKRs.
• Lead team responsible for assisting Lyft drivers through the end-to-end rental process of the Express Drive Program; ensure all team members are up-to-date on trainings and processes.
• Foster team member growth and development through regular 1:1 meetings, professional development discussions, and timely constructive feedback.
• Drive high utilization metrics by managing the vehicle supply lifecycle (in-fleeting, maintenance, decommissioning, disposition); reduce out-of-service vehicle time by resolving escalated vehicle issues.
• Responsible for talent retention; serve as hiring manager for local site and accountable for onboarding new team members.
• Build and maintain strong relationships with vendors and partners (service providers, collision shops, internal/external teams) to optimize vehicle quality and turnaround time.
• Serve as primary point of contact for site’s maintenance, security, and safety; partner with cross-functional teams to ensure sites are safe, compliant, and provide a great workplace experience.

Requirements

• Passionate about delivering great customer experiences with a strong track record.
• 4 years experience managing Retail, customer service, or vehicle rental team.
• 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred.
• Experience managing vendors and partners.
• Ability to coach and develop team members.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to multi-task and switch into different modes during the workday/week.
• Lover of dashboards, data, and metrics.
• Valid unrestricted driver's license, satisfactory driving record, and insurable under Lyft's policy.

Nice-to-Haves

• Experience in fleet management.

Compensation and Benefits

• Expected base pay range: $56,300 - $70,380 (Stoughton, MA area; dependent on qualifications, experience, and location).
• Great medical, dental, and vision insurance options.
• Mental health benefits, family building benefits, child care and pet benefits.
• 401(k) plan with company match.
• Discretionary paid time off (salaried); 15 days PTO (hourly) plus 12 observed holidays.
• 18 weeks of paid parental leave.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.