Fraud Operations Associate
Investigates merchant and customer accounts for fraud, assesses risk trends, and helps maintain detection strategies and business rules. The role requires fraud operations experience, data-driven judgment, strong problem-solving skills, and full-time in-office availability.
About the job
Responsibilities
- Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors.
- Conduct investigations on merchant accounts to support financial partner requirements.
- Assess risk factors and trends of potentially fraudulent activity.
- Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience.
- Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance.
- Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team.
Requirements
- Some experience in fraud analysis, fraud investigations, or fraud operations.
- Experience using data to make assessments and judgments.
- Team-focused mentality and effective problem-solving skills.
- User-focused, pragmatic, and solutions-oriented approach.
- Availability to work 100% in-office.
- Willingness to periodically work a weekend remotely in exchange for weekdays off.
Nice-to-haves
- Fraud experience in payments, e-commerce, or fintech, including digital and card-not-present fraud mitigation.
- Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools.
- Prior fraud experience across multiple industries and verticals.
- Experience in a high-growth technology company.
- Experience working from a queue.
Skills
Fraud Analysis, Fraud Investigations, Fraud Operations, Risk Assessment, Fraud Detection, Business Rules, Root Cause Analysis, Payments Fraud, E-Commerce Fraud, Card-Not-Present Fraud, Fraud Prevention, Fraud Detection Tools, Data Analysis, Account Takeover, Card Testing
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