AirbnbUnited StatesLeads development of Airbnb's conversational AI Automation Platform and agent provisioning systems. Drives backend optimization, prompt engineering, and LLM integrations with 9+ years experience in scalable architectures.
Providing world class customer service for our community of guests and hosts is a critical mission of Airbnb. The Automation Foundation team under Airbnb Community Support is critical for creating the best customer service experience for our users.
As a staff software engineer, you will lead two areas critical to Airbnb community support:
Builds and productionizes ML models for host personalization products using NLP and computer vision. Requires 8+ years experience, MS/PhD, strong programming, and expertise in ML infrastructure and large-scale data pipelines.
Own ML systems for send-time optimization, propensity modeling, and nudge decisions at consumer scale. Set experimentation standards and mentor a small ML team.
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