Client Delivery Specialist

What You’ll Accomplish

In your first 3 months, you will:

• Learn Hinge Health’s integration architecture, file standards, and core systems for eligibility, marketing, and reporting.
• Manage inbound file operations to ensure timely delivery, accurate processing, and data integrity, escalating issues as needed.
• Maintain organized file systems and documentation, including tracking data providers, formats, delivery schedules, and file storage.

In your first 6 months, you will:

• Identify, investigate, and resolve data and processing issues to maintain data integrity and meet client expectations.
• Support partner system integrations to improve user experience, ensuring smooth operations and addressing technical concerns in collaboration with Engineering and other stakeholders.
• Track and report on key performance metrics such as processing volumes, success rates, and system performance to identify opportunities for improvement.

In your first year and beyond, you will:

• Partner cross-functionally (Customer Success, Growth/Operations, Revenue Operations, Data/Engineering) to shorten time from data arrival to readiness and raise overall data quality.
• Manage outbound data-sharing processes with external partners to ensure accuracy, compliance, and timely delivery.
• Help refine and automate integration workflows, leveraging AI tools and process improvements to reduce manual work and improve reliability over time.

Who You Are

• Operations-minded and detail-oriented, with a strong sense of ownership for data quality and reliability.
• Tech-savvy and comfortable learning new tools and systems to keep complex data workflows running smoothly.
• Clear communicator who can coordinate vendors, partners, and internal teams across parallel launches and ongoing maintenance.
• Collaborate effectively with Engineering teams and cross-functional partners to triage issues and ship fixes quickly.
• Embody Hinge Health’s cultural values: a learn-it-all who hustles to find creative solutions, acts with accountability, and leads at all levels by proactively driving alignment and outcomes.

Basic Qualifications

• Experience working on data integrations in an operational or customer-facing context (for example, secure file exchange, data normalization, APIs, scheduling/monitoring).
• Tech-savvy with strong adaptability to work efficiently across various software systems and tools on a daily basis.
• Practical familiarity with file-based workflows and operational hygiene: data mapping, managing configurations, validating test files, and documenting SOPs/runbooks.

Preferred Qualifications

• Experience at a high-growth technology company.
• Prior experience working with healthcare-related data feeds.
• Familiarity with AI tools and workflows to streamline data operations, troubleshooting, and documentation.
• Technical skills: comfortable working with large datasets and different file types; advanced Excel skills and basic SQL skills; experience with BI and data visualization tools.
• Ability to collaborate with Engineering and cross-functional partners to diagnose issues, implement fixes, and improve systems over time.

Hinge Health Hybrid Model

Employees in hybrid roles are required to be in the office 3 days/week.