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AnthropicAnthropicSan Francisco, CA

Accounts Receivable Specialist

Manages customer collections, disputes, cash application, account reconciliations, and process improvements within a scaling B2B SaaS finance organization. The role requires strong I2C expertise, cross-functional communication, ERP and collections-tool experience, and a bachelor's degree or equivalent experience.

190k – 230k/yr
Hybrid8+ YOEFinance & Accounting

About the role

Responsibilities

  • Own end-to-end collections activity for an assigned customer portfolio, executing established dunning schedules and escalation paths.
  • Conduct proactive customer outreach via email, phone, video, and other channels to secure on-time payment in line with contractual terms.
  • Investigate and resolve customer disputes and billing inquiries with Sales, Customer Success, Billing, Legal, and Revenue Accounting.
  • Meet or exceed SLAs and KPIs, including cash collection targets, DSO, CSAT, daily outreach, and internal QA reviews.
  • Maintain detailed records of customer interactions, commitments, and dispute status in the ERP and Tesorio.
  • Monitor AR aging, identify at-risk accounts, and recommend action plans to management.
  • Support cash application research, payment discrepancy resolution, and account reconciliations.
  • Contribute to month-end close activities, including aging analysis and collection forecasts.
  • Share best practices and recommend improvements to processes, controls, and automation tooling.
  • Partner with Finance Systems and I2C leadership on testing, rollout, and adoption of collections tools and workflow enhancements.

Requirements

  • Experience working in a B2B SaaS company and a rapidly scaling finance organization.
  • Strong knowledge of collections, dunning, dispute resolution, and cash application processes.
  • Hands-on experience with Tesorio or similar collections tooling such as HighRadius or Growfin.
  • Track record of meeting or exceeding collections KPIs, including cash targets, DSO, aging, and CSAT.
  • Excellent written and verbal communication skills.
  • Ability to work cross-functionally to drive timely dispute resolution.
  • Experience with ERP platforms such as NetSuite, Workday, or similar.
  • Proficiency in Excel or Google Sheets, including pivot tables and lookups.
  • Strong attention to detail and ability to manage a high-volume portfolio accurately.
  • Collaborative approach and willingness to share best practices and receive feedback.

Preferred Qualifications

  • 7+ years of experience in accounts receivable, collections, or a related Invoice to Cash function.
  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
  • Experience contributing to automation or process improvement initiatives within an I2C organization.
  • Experience using AI agents to improve efficiency and quality.
  • Familiarity with credit risk and credit management concepts.

Compensation and Benefits

  • Annual salary range: $190,000–$230,000 USD.
  • Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office collaboration space.
  • Location-based hybrid policy: staff are expected to work from an office at least 25% of the time, though some roles may require more.
  • Visa sponsorship may be available depending on the role and candidate.

Skills

accounts receivablecollectionsdunningdispute resolutioncash applicationtesoriohighradiusgrowfinERPNetSuiteWorkdayExcelGoogle Sheetscredit risk

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