Services Consultant - Scaled Professional Services
The Services Consultant scopes and sells implementation and integration services for SMB and Commercial customers, partnering with Account Executives to drive product adoption and revenue. The role requires customer-facing sales experience, technical scoping ability, contract and SOW development, and strong cross-functional communication.
About the job
Responsibilities
- Evaluate user needs and recommend the most appropriate free or paid Professional Services offering.
- Drive Professional Services attachment for SMB and Commercial users, providing appropriate implementation and integration support.
- Collaborate with Account Executives to ensure smooth user handoffs and suitable service offerings.
- Scope projects accurately to align customer needs with delivery capabilities.
- Build and maintain strong relationships with Sales teams for effective service alignment.
- Support user success by increasing Stripe product activations.
- Generate Professional Services revenue by selling packaged offerings.
- Negotiate service contracts and Statements of Work (SOWs) for paid engagements.
- Monitor customer success metrics across segments to demonstrate return on investment.
- Help shape service offerings based on market needs and feedback.
Requirements
- 2+ years of customer-facing experience at a leading technology or payments company, with a track record of top performance.
- Experience in pre-sales, sales, contract development, and Statement of Work development.
- Ability to understand technical requirements and match them to appropriate service offerings.
- Strong judgment in selecting service offerings for different user segments.
- Experience qualifying opportunities and identifying upsell potential.
- Strong communication skills, including the ability to translate technical concepts for business audiences.
- Experience working cross-functionally with sales, product, and delivery teams.
- Ability to build strong relationships across customer segments.
Preferred Qualifications
- Experience selling technical implementation services in payments or fintech.
- Knowledge of Stripe's product suite and implementation requirements.
- Background in solution selling focused on customer outcomes.
- Understanding of API-based integrations and technical implementation challenges.
- Experience in a high-growth technology company.
- Familiarity with common e-commerce platforms and payment systems.
- Track record of balancing free service attachment goals with revenue-generation targets.
Skills
Professional Services, Pre-Sales, Sales, Contract Development, Statements Of Work, API Integrations, Technical Scoping, Solution Selling, Payments, Fintech, E-Commerce Platforms, Payment Systems