Director, R&D Finance

Responsibilities

• Establish the standard for ROI analysis across R&D; lead business case development for new product launches and feature investments to help prioritize the R&D roadmap based on financial returns and strategic value.
• Translate long-term product strategy into a sustainable, repeatable financial framework that underpins our Long-Range Planning (LRP) scenarios.
• Partner closely with R&D leadership to assess product performance and evaluate roadmap investments over both short- and long-term horizons.
• Provide strategic financial insights to guide investment decisions and drive optimal resource allocation across the product portfolio.
• Collaborate cross-functionally to identify growth levers, optimize margin drivers, and improve structural cost efficiencies.
• Oversee the development of flexible financial models to support ad-hoc analysis, scenario planning, and potential M&A opportunities.
• Synthesize and communicate complex financial data into clear, actionable insights for executive stakeholders and cross-functional business partners.
• Lead, mentor, and develop a high-performing team of 3 to 4 financial analysts supporting our Engagement and Channel products.

Requirements

• 12+ years of FP&A experience in progressive financial roles
• Strong financial modeling skills, with experience completing product forecasts (revenue & COGS), pricing impacts, and knowledge of common tech industry metrics
• Experience evaluating product business cases, including customer adoption trends, unit economics, and pricing impacts
• Excellent business acumen and ability to influence stakeholders with data-driven insights
• Ability to thrive in fast-paced environments with evolving priorities and can effectively problem-solve across multiple teams
• Excellent verbal and written communication skills, including experience working with Senior Leadership (VP+)
• Proficiency in financial planning tools (Anaplan) and comfort working with large datasets

Nice-to-Haves

• Bachelor's degree in Finance, Business, Economics or related field, or equivalent experience
• Familiarity with API/platform monetization models and usage-based revenue structures

Compensation & Benefits

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.
• All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.