Product Lead, Payer Products (New Bets)

What You’ll Do

• Define product strategy and roadmap. Identify the workflows where Abridge’s clinical data creates defensible competitive advantage. Prioritize across different sets of opportunities based on buyer value, clinical workflow fit, and potential to build bridges between payers and providers rather than exacerbate adversarial dynamics.
• Navigate complex clinical and operational workflows. Design product experiences that shift administrative work left to the point of care without creating clinician burden or turning clinicians into coders. Balance real-time intervention opportunities with operational batch workflows. Ensure deep integration with EHR, billing systems, and payer platforms.
• Leverage domain expertise in healthcare data and/or revenue cycle management, e.g. the end-to-end claims lifecycle, payer policies, prior authorization requirements, and how clinical documentation connects to reimbursement. Understand incentive structures, where friction exists between payers and providers, and where collaboration creates mutual value.
• Drive enterprise partnerships with both providers and payers. Partner closely with Abridge’s commercial leadership and the clinical and revenue cycle leadership at payers and health systems to understand pain points + operational impact, and validate product direction. Translate complex, sometimes competing stakeholder needs into clear product requirements that create value for all parties.
• Ship 0→1 products that deliver measurable impact. Define and execute on MVP scope that proves value with design partners. Establish clear KPIs around administrative efficiency, time savings, reimbursement cycle time, and user experience. Build toward a defensible ROI story that demonstrates value for providers, payers, and patients.

What You Bring

• 5+ years of product management experience with expertise in B2B healthcare products, ideally in revenue cycle management, health IT, or adjacent domains.
• Commercial fluency. You've worked closely with sales, partnerships, or BD on early-stage deals
• Comfort with ambiguity. You're good at running discovery, forming hypotheses, and updating quickly when you're wrong.
• Strong cross-functional credibility. You can talk to ML scientists about model outputs, to lawyers about data use agreements, and to a pharma VP about their clinical development pipeline.
• Clear, direct communication. You write and speak well. You can take something complicated and make it simple without losing precision.

Bonus Points If…

• You have built products at the intersection of clinical workflows and financial/administrative operations.
• You have direct experience shipping revenue cycle, billing, coding, or prior authorization products.
• You understand payer policies, medical necessity criteria, and prior authorization workflows.
• You have experience with Epic, Cerner, or other EHR billing and revenue cycle modules.
• You have managed design partner relationships or early-stage enterprise pilots in healthcare.
• You have experience building collaborative solutions that create value for multiple stakeholders with competing interests.