Responsibilities

Own copy for product moments including onboarding, first-run editor experiences, empty states, failed and partial builds, error messages, upgrade moments, and credit prompts.
Name features, surfaces, and settings to maintain consistent product vocabulary.
Write and refresh marketing-page copy with product marketing, ensuring current go-to-market messaging is reflected on the website.
Partner with an external design agency on content hierarchy, categorization, and top-level navigation.
Diagnose and improve designed pages that are not landing, focusing on hierarchy, scannability, and fast comprehension.
Work closely with marketing, product design, and product management in an embedded, fast-moving environment.

Requirements

5+ years of experience in content design or UX writing.
Portfolio demonstrating both in-product copy and marketing-page work.
Experience writing onboarding flows, empty states, error messages, and upgrade moments.
Ability to identify where messages are lost during a skim and rewrite for clarity and impact.
Clear point of view on brand voice, with examples of applying it in copy.
Comfort working in Figma alongside product designers and product managers.
Experience partnering with external design agencies and internal marketing and design stakeholders.
Full-time availability for the length of the contract; this engagement must be the primary focus.
Applications must be submitted in English.

Content strategy experience.
SEO experience or strong SEO instincts.
Exceptional strength in either in-product writing or web writing, even without experience in both areas.