Principal Design Technologist

Essential Duties & Responsibilities

Agentic Platform Experience Design (80%)

• Own the end-to-end experience design for the Agentic platform. Define the full set of personas, including patients/members, enterprise clients and their administrators, internal and system operators, developers/integrators, and AI agents (internal and third-party). Design the workflows and interaction patterns for each.
• Partner with technology and product leaders to shape platform strategy, and lead requirements development for the client, user, developer, and agent experience.
• Design the operator and administrator experience: how teams configure, deploy, operate, and monitor the platform across environments and tenants.
• Design the developer and integration experience (DX): how developers, partners, and external agents discover, integrate with, and operate against Lirio's APIs, SDKs, and agent interfaces (e.g., REST/GraphQL APIs, A2A, MCP).
• Establish, document, and steward the platform's design principles and a shared design system (a reusable component library and design tokens for use across the broader team and by AI tooling), and ensure they are consistently realized in the shipped product through hands-on collaboration and design reviews.
• Build high-fidelity, code-based prototypes and demos that turn requirements and workflows into working, testable experiences.
• Define how AI and agent behavior surfaces to people in ways that are transparent, trustworthy, and genuinely helpful, including human-in-the-loop and escalation patterns.
• Serve as the design subject-matter expert and advocate across the organization, guiding decisions, setting the quality bar, and mentoring peers through reviews and standards.

Existing user-facing product surfaces (20%)

• Provide product design support across Lirio's products (both existing surfaces and new capabilities we build), prioritizing by client and patient impact.
• Build and enhance demos that support product discovery, requirements elicitation, and sales presentations.
• Refine existing product surfaces as Lirio's client and patient experience needs evolve.

Qualifications

• Practical real-world experience, preferably in the healthcare space, leading design for enterprise-level B2B2C SaaS products and platforms.
• 10+ years in product design and/or design technology, including leading design for a product-centric company and shipping B2B2C SaaS products end to end.
• A portfolio demonstrating end-to-end ownership of complex, interactive product experiences, including prototypes you personally built.
• Hands-on ability to build interactive prototypes in code, including HTML, CSS, and JavaScript/TypeScript with a modern front-end framework (e.g., React or Angular), with comfort working in or close to production code and implementing design-system components.
• Hands-on use of AI and agentic coding tools (e.g., Cursor, Claude Code, GitHub Copilot, v0) to build prototypes, components, and design-system assets faster, with sound judgment about quality and review.
• Experience designing AI-powered, data-driven, or agentic user experiences (e.g., LLM-driven interfaces, conversational/agent UX, or human-in-the-loop workflows).
• Experience designing developer and integration experiences (DX): the usability of APIs, SDKs, and agent interfaces (e.g., REST/GraphQL, A2A, MCP), including how developers and partners discover, adopt, and operate them.
• Deep expertise across product design, UX, UI, interaction design, and related design disciplines, with a strong command of visual fundamentals (typography, layout, composition, and color) and consistently high craft.
• Fluency with design-system architecture and design tokens (a shared library of UI components, plus the color, spacing, and type values that keep design and code consistent), along with a track record of building reusable design and prototyping assets.
• Proven ability to influence design and technical direction across senior stakeholders without direct authority ("lead from the middle"), and to navigate the trade-offs between business impact and user needs.
• Excellent written and verbal communication; able to present to director- and executive-level audiences and translate fluently between design and engineering.
• Collaborative team spirit with great communication skills.

Preferred Qualifications

• Experience designing for healthcare or another regulated industry (HIPAA/PHI).
• Working knowledge of accessibility standards (WCAG) and inclusive design.
• Familiarity with modern design-system tooling and component registries (e.g., Storybook, shadcn-style registries) that both people and AI tools can consume.
• Degree in a related field.

Benefits

• Medical (HSA available)
• Dental
• Vision
• Short-term & long-term disability (company-paid)
• Life & AD&D (company-paid)
• 401K with company match
• 10 paid holidays, quarterly company closure dates, + holiday week company closure
• Flexible time off policy
• Work from home
• 6 weeks paid parental leave