Database Support Engineer (AMER)

What You’ll Be Responsible for

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
• Ask smart, targeted questions that turn incomplete reports into actionable cases.
• Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive situations.
• Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself.
• Mentor junior team members and help raise the overall bar for support quality.

You Might Be a Good Fit If You

• You have 6+ years in technical support, backend engineering, SRE, or similar.
• You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
• You’re strong in high-performance SQL and query optimization.
• You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns.
• You can debug edge functions and understand distributed system behavior when failures get tricky.
• You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
• You have hands-on experience with cloud hosting providers like AWS.
• You’re comfortable in terminal and Linux environments.
• You thrive in high-volume situations and can form/test assumptions quickly.

Timezones & Logistics

• It’s a full-time position with a required location in North American time zones (we don’t believe in sustainability of overnight shifts).

What We Offer

• Fully Remote
• ESOP (equity ownership)
• Tech Allowance
• Health Benefits (100% coverage for employees, 80% for dependents)
• Annual Off-Sites
• Flexible Work (asynchronous)
• Professional Development (annual education allowance)