Implementation Support Specialist

Responsibilities

• Serve as the main point of contact for TPA (external client) for new group implementations.
• Gather TPA requirements including points of contact, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
• Document all requirements in standard project templates and tools.
• Assist Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle.
• Maintain detailed project plan and open items log for project monitoring.
• Manage day-to-day coordination and task management for a pod of Implementation Managers and/or Implementation Specialists.
• Conduct administrative tasks and data entry for new group implementations in applicable systems.
• Build client profiles using CRM tool.
• Act as liaison between internal contracting team and Implementation Team, and between internal invoicing team and Implementation Team.
• Provide go-live support to Implementation Managers, Analysts, and TPA.
• Participate in post go-live discussions to improve performance.
• Participate in the new group implementation lifecycle, internal and external client meetings.
• Organize high volume tasks to meet deadlines and project milestones.
• Provide attention to detail on all project requirements.
• Act as a self-starter and take initiative.

Requirements

• Bachelor's degree or equivalent work experience preferred.
• Healthcare and/or pharmacy experience strongly preferred.
• Experience coordinating complex tasks across multiple projects and clients.
• Experience in a customer service role.
• Corporate experience preferred.
• Proficiency in Microsoft Office required.
• Proficiency in Google platform/apps preferred.
• Proficiency using Salesforce.
• Strong communication skills (face-to-face, conference calls, written).
• Strong team orientation and desire to succeed.
• Flexible, adaptable, able to respond under pressure in a fast-paced technology company.
• Ability to work with tight deadlines and solve for near-term deliverables.
• Ability to manage multiple projects and tasks with grace, efficiency, and ownership.

Compensation & Benefits

• Base pay range: $23–$27 (hourly, location-dependent).
• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life/AD&D Insurance.
• 3 Weeks Paid Time Off, Paid Company Holidays, Paid Parental Leave.
• Flexible Spending Benefits, 401(k) Retirement Savings Program.
• Short-Term and Long-Term Disability, Wellness Benefits, Commuter Benefits.
• Employee Assistance Program (EAP).
• Professional Development and Training Opportunities.
• Total Rewards may include bonuses, commissions, or equity.
• Individual offers tailored to geography, experience, skills, and education.