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Redpanda DataRedpanda DataUnited States

Staff Production Operations Engineer

Staff-level role driving Redpanda's reliability operations program. Combines hands-on SRE with coordination of on-call, incident reviews, and AI-driven automation to improve global production reliability.

211k – 256k
Remote5+ YOEDevOps / SRE

About the role

Responsibilities

  • Drive process improvements across the incident lifecycle: severity models, triage enforcement, alert noise reduction, and follow-up completion rates
  • Coordinate the on-call program across multiple geographies: manage schedules and shadow rotations, onboard new engineers, and ensure consistent coverage
  • Select incidents for post-incident review, facilitate blameless post-incident reviews, document findings, and track follow-up completion
  • Build AI agents to automate operational toil, including on-call automation, incident summarization, post-incident reviews prep, follow-up tracking, and on-call analytics
  • Maintain runbooks, playbooks, and incident process documentation

Requirements

  • 5+ years of experience in site reliability engineering, DevOps, or production operations in large-scale, highly reliable environments
  • Track record of leading initiatives end-to-end, from design and planning to execution and production operation
  • Hands-on experience with incident management tooling (incident.io, PagerDuty, or similar) and observability stacks (Datadog, Grafana, Sentry, CloudWatch, or equivalent)
  • Strong fluency with reliability concepts: MTTD, MTTR, MTTA, error budgets, SLOs
  • Experience building automation and tooling to reduce operational toil
  • Proficiency in Go (or comparable systems language with willingness to ramp)
  • Experience with AI-assisted software development workflows including tools like Claude Code
  • Working knowledge of at least one of AWS / Azure / GCP, including infrastructure as code for system and network infrastructure
  • Strong written communication; ability to drive alignment across engineering teams without direct authority

Nice to Have

  • Hands-on experience building agents or automations using LLMs
  • Familiarity with Redpanda, Apache Kafka, or other streaming infrastructure
  • Prior experience in a fast-growing B2B infrastructure or developer tools company

Skills

GoAWSAzureGCPDatadogGrafanaSentryCloudWatchPagerdutyIncident.IoSREDevOpsInfrastructure As Code

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