Product Operations Manager | Housing

Key Responsibilities

• Translate product requirements into clear, buildable workflows through specs, diagrams, and edge-case definition
• Conduct thorough discovery sessions with new clients to understand their needs and requirements
• Drive launch readiness and coordinate cross-functional stakeholders through release
• Own enterprise implementation readiness, including migrations, permissions, templates, and configurations
• Lead post-launch follow-through to ensure issues are identified, resolved, and learned from
• Use SQL and internal tools to analyze product usage, adoption, and workflow health
• Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements
• Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations
• Manage product compliance requirements and collaborate with Legal on regulatory or policy-related initiatives

Requirements

• Experience in product operations, technical program management, or execution-focused roles at a high-growth technology company
• Working proficiency in SQL and comfort driving independent analysis
• Proven ability to manage complex, cross-functional initiatives in ambiguous environments
• Strong written communication skills, including specs and process documentation
• High attention to detail with strong ownership and follow-through
• Willingness to work in person at our office 4-5 days a week

Compensation

Salary range: $150,000 - $220,000 base, plus equity and comprehensive benefits including medical/dental/vision (100% covered), fully paid parental leave, 401k, commuter benefits, fitness stipend, unlimited vacation, and meals in office.