Senior Manager, Strategic Launch

What You’ll Do

• Lead a team of 6–8 Strategic Launch Managers delivering Miter’s most complex, high-ACV implementations
• Set the standard for what great looks like on strategic accounts — from kickoff through go-live — and coach your team to that bar consistently
• Own escalation resolution on strategic accounts, operating as the senior point of presence with customers when things get hard
• Partner with Sales, Solutions Engineering, and Product to define how Miter scales its implementation model as we move upmarket — not just executing today’s playbook, but helping build the next one
• Drive repeatability without sacrificing the bespoke execution strategic customers require — identifying what can be systematized, what should stay flexible, and why
• Continuously improve leading indicators and early warning systems so the team surfaces risk earlier and delivers on commitments more reliably

What You’ll Need

• 5+ years managing implementation or delivery teams at a high-growth B2B SaaS company, with direct exposure to complex, enterprise-level engagements
• Track record of building repeatable processes on top of non-standard, high-variability customer work
• Experience operating as a strategic thought partner to senior leadership — not just executing, but shaping how delivery works at scale
• Outstanding stakeholder management (customer, internal) and communication (written, verbal) abilities
• Exceptional patience and resilience supporting customers and teams in high-pressure environments
• Exceptional data analysis skills to track metrics and inform decisions
• Experience leading implementations with heavy reliance on 3rd-party API integrations