Director of Engineering, Consumer Products

Responsibilities

• Oversee the success of the Growth and Patient Portal teams—ensuring they have the right people, processes, and timelines, and holding them accountable to delivering company value with a low defect rate and high reliability.
• Own the QA and Product Support functions across all application teams, setting standards and building processes that hold quality high.
• Lead through your managers—coaching, training, and developing the next generation of engineering leaders and senior ICs.
• Set and enforce a high technical quality bar across your teams, and stay close enough to the code to drive resolution of technical problems that span team boundaries.
• Identify and resolve issues of unclear ownership and cross-team dependencies, and close documentation and process gaps across the broader engineering org.
• Partner with product, design, and clinical teams to keep the patient experience seamless from first touch through their ongoing care.
• Work alongside other Engineering Directors to drive consistent quality and velocity across the entire org.
• Build a positive, thriving culture across your teams that strengthens our org-wide engineering culture.

Requirements

• 8+ years of software engineering experience.
• 4+ years of engineering management experience, including experience managing managers or leading multiple teams.
• A strong, current technical background—you can still get hands-on and are credible with your senior engineers on architecture and code.
• Hands-on experience with React, TypeScript (bonus: Next.js), and AWS.
• Enthusiasm for AI-assisted development and experience adopting tools like Claude Code across teams.
• A track record of overseeing teams that consistently deliver business value with low defect rates and high reliability.
• Excellent communication skills with both technical and non-technical stakeholders, and the ability to scale your impact through delegation, written communication, and clear expectations.
• Comfort with hard conversations—proactive about accountability and holding teams to a high performance bar.

Nice-to-Haves

• Experience owning or partnering closely with QA and/or Product Support functions.
• Experience working in a HIPAA-compliant environment.
• Passion for creating exceptional patient experiences.

Compensation and Benefits

• Competitive salary.
• Medical, dental, vision effective day 1 of employment.
• 401K with match.
• Generous PTO plus paid holidays.
• Paid parental leave.
• Learning and career development opportunities.