Responsibilities

Find code defects and write clear, reproducible bug reports.
Act as a liaison between customers in Japan and English-speaking engineering teams worldwide on technical issues.
Own quality strategy and release readiness for assigned feature and product domains.
Validate end-to-end workflows across Product, Contact Center, Workforce Management, ERP, and other enterprise platforms.
Perform functional, integration, regression, and exploratory testing.
Validate AI-powered capabilities, including conversational AI and LLM-driven experiences.
Execute and maintain automated UI, API, and integration test suites.
Analyze test failures, perform root cause analysis, and partner with Engineering to resolve defects.
Improve test coverage, reliability, and execution efficiency.
Use AI-assisted tools such as Claude, ChatGPT, and Gemini to improve test creation and quality workflows.
Partner with regional and global stakeholders to meet enterprise customer quality expectations in Japan.

Requirements

5+ years of Software Quality Engineering experience in SaaS or enterprise software environments.
Experience supporting enterprise customers or internal stakeholders in Japan or APAC.
Understanding of Japanese business practices and enterprise software customer expectations.
Hands-on experience with Playwright, Selenium, or comparable automation frameworks.
Strong understanding of Quality Engineering principles, automation strategy, and risk-based testing.
Experience with UI, API, integration, end-to-end, regression, and exploratory testing.
Experience testing REST APIs using REST Assured, Postman, or similar tools.
Excellent debugging, analytical, communication, and cross-functional collaboration skills.
Professional working proficiency in English.