Salesforce Quality Engineer

Responsibilities

• Design and implement the end-to-end QA operating model for Business Systems releases from scratch (intake → risk assessment → test planning → execution → sign-off → post-release verification)
• Define and track QA program health metrics - including defect escape rate, test coverage, release failure rate, and mean time to detect
• Facilitate or coordinate UAT with business stakeholders for high-impact releases
• Build a risk-based quality strategy that prioritizes testing and automation based on revenue impact, data integrity, compliance, and system criticality
• Establish and maintain a balanced test automation foundation: unit-level (Apex), Salesforce automation (flows/LWC), end-to-end UI regression, REST/SOAP API validation, and integration/service checks
• Implement observability and exception reporting infrastructure; establish error detection, alerting, dashboards, and runbooks
• Enable and coach admins and developers to build testable solutions
• Define QA standards and templates (test plan, regression checklist, release readiness, rollback plan)
• Execute targeted manual/exploratory testing for high-risk changes

Requirements

• 5+ years in quality assurance, with at least 3 years with Salesforce QA experience
• Proven ability to build or scale a QA program from the ground up
• Deep fluency with Salesforce testing practices: Apex unit tests, deployment standards, flow testing concepts, scalable regression strategies
• Hands-on experience building and maintaining UI/E2E automation frameworks
• Familiarity with testing integration workflows and iPaaS tools (Workato, Mulesoft, Boomi)
• Strong stakeholder management skills
• Comfort with ambiguity and zero-to-one environments
• Open to using AI to amplify skills
• Experience integrating Salesforce QA into CI/CD pipelines (Copado, Gearset, Salesforce DX, GitHub Actions)
• Understanding of Salesforce governor limits and bulk data/performance tests
• Experience with security and access control testing