Installation Specialist - Bilingual

Responsibilities

• Conduct comprehensive virtual site surveys for restaurant locations, including complex or escalated sites.
• Validate wiring, electrical infrastructure, networking, and internet performance.
• Perform advanced diagnostics such as traceroutes, port checks, speed, latency, and DNS testing; document infrastructure gaps and risks.
• Provide technical guidance to clients and vendors, lead remediation follow-ups, and collaborate with project managers, technicians, and engineering.
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, and connectivity setup.
• Deliver onsite training and live support for restaurant staff and management.
• Implement menu and system updates and configure reporting.
• Perform pre- and post-installation readiness checks and troubleshooting.
• Maintain detailed records, including photos, diagrams, and survey outcomes.
• Mentor junior specialists and recommend improvements to survey tools, templates, SOPs, and internal processes.
• Follow documented SOPs, SLAs, checklists, and quality assurance processes.
• Travel regularly to client sites, including local and out-of-state travel with overnight stays as needed.

Requirements

• 2–3 years of restaurant and/or technical support experience.
• Demonstrated success completing 50+ POS installations or comparable technical deployments.
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations in QSR, full-service, franchise, retail, or multi-location environments.
• Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
• Strong troubleshooting, problem-solving, analytical, organizational, multitasking, and communication skills.
• Experience resolving escalated technical issues and managing complex, multi-site projects independently.
• Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly in person or via Zoom.
• Familiarity with restaurant operations, POS hardware and software, menus, modifiers, and reporting workflows.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel and expense management tools.
• High school diploma or GED required.
• Fluent written and verbal English and bilingual Spanish proficiency required.
• Ability to travel up to 50–75%, including out-of-state travel and overnight stays.
• Authorization to work in the United States; visa sponsorship is unavailable.

Nice-to-Haves

• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management with strong technical acumen, or a related field.
• Experience in fintech or SaaS environments.

Compensation and Benefits

• Annual salary: $41,600–$52,000.
• Medical, dental, and vision plan options.
• HSA with employer match for eligible high-deductible health plan enrollees.
• Company-paid life insurance and disability coverage.
• 401(k) retirement savings plan with annual employer match.
• Pre-tax commuter benefits.
• Paid parental, vacation, sick, holiday, and volunteer time off.
• Monthly cell phone and internet stipend.
• Education reimbursement of up to $2,000 per calendar year.
• Employee Resource Groups.