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RunwayRunwayNew York, NY

API Deployment Manager

Senior individual contributor managing relationships with strategic API partners, driving post-sale success including onboarding, adoption, and expansion. Conducts technical discovery, prototypes solutions using Generative AI APIs, and resolves escalations for Fortune 100 and media clients. Requires 5+ years in technical customer-facing roles.

145k – 270k/yr
Remote5+ YOEDevOps / SRE

About the role

Responsibilities

  • Own and maintain strong relationships with top API partners, serving as their primary technical point of contact.
  • Own full post-sale success: onboarding, adoption, renewal, and expansion for key accounts.
  • Conduct technical discovery sessions to bridge Runway's API capabilities with partners' challenges; architect scalable solutions.
  • Identify and prototype new markets and opportunities for products.
  • Develop deep understanding of products and roadmap.
  • Hands-on onboarding to API Developer Portal and support long-term expansion.
  • Triage and resolve technical escalations, working with Engineering.
  • Provide feedback to Product, Engineering, and Creative teams.
  • Analyze, track, and report on partnership performance using BI tools.

Requirements

  • 5+ years in technical customer-facing roles (Solutions Engineering, Technical Account Management, Developer Relations).
  • Led complex implementations of Generative AI/ML solutions driving business outcomes.
  • Work in fast-paced environment, manage priorities, bias towards action.
  • Track record of prototyping with AI-powered APIs.
  • Translate complex technical concepts for diverse stakeholders.
  • Exceptional presentation and communication skills.
  • Creative thinking beyond standard playbooks.
  • Highly resourceful and autonomous.
  • Experience with data tooling and BI systems (SQL, BigQuery, Retool).

Nice-to-Haves

  • New York or SF-based preferred.

Skills

Generative AIAPIsSolutions EngineeringSQLBigQueryRetoolBI toolsDeveloper RelationsTechnical Account ManagementMachine Learning

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