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DeepgramDeepgramNew York, NY

Forward Deployed Engineer, Deepgram for Restaurants

Deploys and integrates Deepgram’s voice AI platform into enterprise restaurant environments, owning technical implementations, customizations, production support, and feedback to product teams. Requires strong software engineering skills across APIs, SDKs, cloud infra, and customer obsession.

165k – 220k/yr
RemoteML Engineering

About the role

What You’ll Own

  • Customer engineering partnership: Embed with customer engineering teams as a trusted technical peer. Lead technical discovery and solutioning for prospects and customers.
  • Technical integration and deployment: Own the end-to-end technical implementation of Deepgram’s voice AI platform for enterprise customers — from scoping and architecture through go-live and optimization.
  • Configuration and customization: Adapt and configure Deepgram’s platform to meet each customer’s unique operational requirements — menu structures, ordering flows, POS integrations, edge cases, and everything in between.
  • Production excellence: Monitor, troubleshoot, and resolve technical issues in live deployments. Serve as an escalation point for complex technical issues when necessary.
  • Deployment infrastructure leadership: Codify patterns into tools, playbooks, reference architectures, and building blocks the broader team can use for other deployments and customers.
  • Feedback loop to product and engineering: Translate real-world deployment challenges into actionable requirements for Deepgram’s product and engineering teams. You are the voice of the customer inside the building.

Requirements

  • Technical depth: Excellent software engineer comfortable with APIs, SDKs, webhooks, cloud infrastructure, and customer tech stacks. Use AI coding tools to move fast.
  • Customer obsession: Deep commitment to customers’ technical success.
  • High slope: Learns fast, adapts quickly, effective in ambiguity.
  • Communication and trust: Build credibility with technical and non-technical stakeholders, calm under pressure.

Nice-to-Haves

  • Experience with voice AI, speech-to-text, NLP, or conversational AI systems.
  • Previous early-stage startup or founder-led environment experience.
  • Previous experience embedded within a large enterprise customer’s product deployment.

Benefits & Perks

  • Medical, dental, vision benefits
  • Annual wellness stipend
  • Mental health support
  • Unlimited PTO
  • Generous paid parental leave
  • Flexible schedule
  • 12 Paid US company holidays
  • Quarterly personal productivity stipend
  • One-time stipend for home office upgrades
  • 401(k) plan with company match
  • Learning / Education stipend

Skills

APIsSDKsWebhooksCloud InfrastructureAi Coding ToolsVoice AiSpeech-To-TextNLPConversational AIPos Integrations

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