Senior Software Engineer - Endpoint Services Portal

Responsibilities

• Design, develop, and maintain end-to-end portal solutions, primarily in Ruby on Rails, that support endpoint health, troubleshooting, and remediation workflows
• Own delivery, quality, reliability, and maintainability of portal-side features within Endpoint Services’ domain
• Build and improve portal workflows, views, notifications, and configuration surfaces that make agent health signals actionable at fleet scale
• Partner closely with agent engineers to translate backend health signals, diagnostics, and platform capabilities into effective customer-facing and internal experiences
• Collaborate with product management and stakeholders across the organization to break down endpoint and platform requirements into well-scoped technical work
• Contribute to technical design discussions and propose practical solutions that balance usability, correctness, maintainability, and delivery speed
• Write high-quality, well-tested code; participate in code reviews; and help raise the bar for engineering excellence on the team
• Partner with Support and customer-facing teams to improve troubleshooting workflows, reduce investigation friction, and help resolve production issues
• Collaborate cross-functionally with other teams to define the data models, internal APIs, and interfaces needed to support scalable portal experiences
• Help shape user-facing experiences around fleet health visibility, degraded state surfacing, partner notifications, and remediation guidance
• Help drive larger efforts by breaking down ambiguous problems, validating designs, and serving as a technical point of contact for stakeholders

Requirements

• 8+ years of experience developing complex software products or platform capabilities
• 5+ years of experience building production software in Ruby on Rails
• Experience with relational databases such as Postgres and ORMs such as ActiveRecord
• Experience building customer-facing or internal platform capabilities that translate backend systems, health signals, or operational workflows into scalable product experiences
• Excellent technical, diagnostic, and troubleshooting skills in distributed systems and production environments
• A strong sense of ownership and responsibility for delivering high-quality, maintainable software
• Experience working across team boundaries, especially in roles that connect backend or platform systems with customer-facing product, portal, or operational experiences
• Experience using AI coding agents to accelerate development
• Interest in broadening into endpoint development, with the capacity and willingness to learn the agent-side domain over time

Nice-to-Haves / Benefits

• 100% remote work environment
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth