Director, Creative Operations

WHAT YOU’LL DO

Process and Project Management

• Scale the creative operations function to support enterprise-level, high-velocity business needs; influence marketing planning cycles and champion cross-functional project prioritization.
• Evaluate and modify department SLAs for creative delivery; build workback schedules and lead your team in driving projects to the schedule; publish guidelines and “How to Engage” documentation to the broader marketing organization to manage expectations.
• Own the team’s project management system (Wrike), ensuring meticulous data accuracy, robust status tracking, and clear timelines across multiple workstreams.
• Collaborate with the design team to evaluate file-naming conventions and optimize backend storage for working files (both internal and external agency files).
• Own the Design team’s core toolstack (including Wrike and Canva); evaluate, procure, and onboard net-new plugins, AI tools, and subscriptions to continuously optimize team capabilities.
• Using Snowflake agentic AI products (CoCo, CoWork) conceptualize and build improvements and innovations within our toolstack, from intake to delivery and everything in between.

Collaboration and Communication

• Plan and lead daily stand-up meetings, ensuring clear documentation, action-item tracking, and accountability.
• Act as the bridge between creative and internal stakeholder teams to gather missing requirements, align feedback, and secure project inputs.
• Provide proactive, timely updates to stakeholders and extended team members to keep all projects tracking smoothly.
• Define, track, and report on quarterly performance metrics to optimize department strategy, planning, and resourcing.
• Cultivate strong, collaborative relationships with external agency partners while managing contracts, budgets, and project timelines to ensure high-quality delivery.
• Champion AI tool adoption across the creative operations function, building hands-on proficiency and developing workflows, automations, and templates that drive repeatable efficiency at scale.

WHAT YOU’LL BRING

• 8+ years of marketing or creative operations experience, preferably within the B2B technology sector or a hyper-growth environment.

Essential Expertise

• Proven project management expertise with a strong track record of managing high-volume project pipelines in parallel using tools like Wrike.
• Strategic mindset with the ability to develop framework toolkits, guidelines, and processes that enable world-class brand experiences at scale.
• Comprehensive knowledge of creative production, including solid understanding of production requirements for both print and digital delivery.
• Exceptional communication and negotiation skills, with a demonstrated ability to influence stakeholders, listen actively, and build consensus.
• Leadership and resilience, comfortable rolling up your sleeves to dive into the work while leading calmly under tight deadlines and pressure.

Core Skills

• Leadership: Proven people management skills and the ability to lead and collaborate effectively across teams.
• Project Management: Demonstrated ability to manage multiple projects, prioritize tasks and consistently meet deadlines in a fast-paced environment.
• Problem-Solving: Excellent problem-solving, decision-making, and communication skills.

Preferred Skills and Education

• Bachelor's degree in marketing, design, communications, or related field.
• Experience working within or directly alongside creative organizations (agency or in-house brand team) with firsthand understanding of how brand and creative production operates.
• Strong familiarity with graphic design, print production, motion graphics, web, and video workflows.
• Experience with Wrike (or similar), Google Office Suite, Slack, Figma and agentic AI tools.