Product Manager, User Trust

A Day in the Life

• Own the product roadmap across identity verification, authentication, device risk, behavioral signals, and account security for Betterment’s retail investing and cash products.
• Identify and prioritize opportunities to increase security and integrity while minimizing friction in signup, funding, withdrawals, login, and sensitive profile changes.
• Partner with Operations, Security Engineering, Customer Experience, and Compliance to design, implement, and iterate on KYC/KYB, 2FA, risk scoring, transaction monitoring, and case management controls.
• Work closely with engineering to define solutions and tradeoffs, while actively questioning assumptions and default approaches before converging on an implementation.
• Lead cross-functional delivery with design, engineering, analytics, and operations from problem definition through discovery, specs, launch, and iteration.
• Run experiments and tests to calibrate trust controls, including where to require additional verification, how to tune thresholds, and how to communicate risk decisions.
• Define and track success metrics that balance platform integrity with customer experience, including financial risk, login success rates, and conversion.
• Build deep insight into customers and internal operators through research, risk and incident reviews, CX shadowing, and market and competitive analysis.

What We’re Looking For

• Product management experience building products in fintech, financial services, or other regulated / risk-heavy domains (e.g., payments, security, marketplaces).
• Strong analytical and data-informed decision-making skills, comfortable using metrics, experiments, and qualitative inputs (CX tickets, risk case data, user research) to set direction.
• Ability to balance fraud/risk reduction with customer experience and growth, and clearly communicate the tradeoffs you’re making.
• Proven success leading cross-functional work with engineering, design, CX, Operations, Compliance, Legal, and Security to ship complex features.
• Comfort with concepts like KYC/AML, identity verification, authentication, ACH and card risk, account takeover, and device intelligence (or a demonstrated ability to ramp quickly).
• Excellent written and verbal communication and storytelling skills; able to create clear specs and influence stakeholders at multiple levels.
• Strong sense of ownership and a track record of driving work forward in ambiguous environments while maintaining a high bar for quality and customer trust.

Compensation (New York City): $121,000-143,000 base salary. Eligible for variable compensation in the form of a company incentive bonus.