Senior Strategic Account Executive

Responsibilities

• Drive new customer acquisition with assigned quota for iACV (incremental Account Contract Value)
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security), voice and email solutions
• Work with customers across assigned verticals to understand business and technical requirements, match them to Twilio’s communications API platform, and design solutions for specific use cases
• Work with Finance, Legal, Pricing, and Operations teams to design mutually beneficial contracts
• Present complex contractual, technical, and financial details to prospects to build confidence in proposed solutions
• Balance competing priorities and manage multiple projects and deals simultaneously
• Partner cross-functionally with sales, services, product, and finance to develop long-range territory strategies and sales plans
• Act as the voice of the customer to Twilio’s product and carrier relations teams
• Demonstrate strong understanding of the CPaaS industry and stay current on key industry initiatives
• Generate and maintain accurate pipeline and forecast utilizing Salesforce CRM
• Stay current with industry changes and collaborate with team to share best practices

Requirements

• 10 years of full cycle sales experience, with minimum 3 years managing or leading quantitative highly analytical products or solutions
• Direct experience selling technical SaaS or CPaaS
• Experience with outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy
• Technical solutions selling experience working with real customers
• Comfortable working with business and highly technical leaders
• Analytical account development strategy using data to find opportunities and prove value
• Demonstrated track record of managing business forecasts and financial models
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering market-driven results to scale and enterprise customers
• Excellent verbal and written communication skills (English)
• Bachelor’s Degree or equivalent years of experience

Nice-to-Haves

• Deep experience working with telecom companies, including CPaaS, SMS aggregators, carriers, or global communications platforms
• Domain expertise from highly quantitative industries such as DevOps, Fintech, advertising optimization, investment banking, security, or commodity trading
• Software, SaaS, CPaaS or PaaS selling experience

Compensation & Benefits

• Health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave
• Eligible to earn commissions and participate in Twilio’s equity plan