Flux AutoSan Francisco, CAOwn end-to-end customer support operations at an AI hardware startup. Build scalable systems, automation, self-serve resources, and feedback loops with product and engineering.
Serve as the primary point of contact for customer benefits inquiries and issues across medical, dental, retirement, HSA/FSA and other perks. Troubleshoot, resolve cases via phone/ticket/chat, ensure regulatory compliance, and act as a subject matter expert on Justworks benefits tools while collaborating on product improvements.
Lead and develop managers of a 24/7 customer support team for admin and worksite employees. Scale operations using AI/automation, data insights, and cross-functional partnerships while maintaining SLAs in a distributed environment. Requires 5+ years leading support teams and managing managers.
Lead and scale a 24/7 distributed customer support team of managers and advocates at Justworks. Requires 5+ years leading support teams in SaaS/fast-paced environments, experience managing managers, strong operational skills, and comfort with AI/automation tooling to drive performance, SLAs, and customer experience.
Senior customer support specialist managing complex inquiries, issue resolution, and stakeholder relationships for Checkr's Enterprise and Strategic accounts. Requires 3+ years customer-facing experience, strong analytical/problem-solving skills, and FCRA familiarity.
Leads enablement functions (Knowledge, Quality, Learning, Tooling) to scale Lyft's AI-native support operations. Sets vision, drives execution, and partners cross-functionally while managing 4-6 direct reports.