Responsibilities

Analyze and evaluate insurance claims to determine coverage and appropriate settlement amounts
Review insurance policies to accurately interpret coverage terms and conditions
Negotiate claims settlements effectively, ensuring resolutions are fair, timely, and consistent with company standards
Maintain comprehensive and precise claim documentation in accordance with company procedures and regulatory requirements
Process incoming claims, making necessary adjustments and recommendations based on findings
Communicate professionally with landlords, tenants, internal stakeholders, and other relevant parties
Support legal processes including document preparation, analysis, and regulatory compliance activities
Manage workload proactively to meet productivity targets and turnaround time expectations
Identify opportunities to improve claims workflows, documentation practices, or operational efficiency

Requirements

Strong analytical, organizational, and problem-solving abilities with demonstrated ability to evaluate complex claims information and reach sound conclusions
Excellent written and verbal communication skills in English
Demonstrated ability to manage a high volume of work, meet deadlines, and deliver high-quality work in a fast-paced, regulated environment
High attention to detail and commitment to documentation accuracy and compliance

Prior experience in insurance claims adjustment or a related insurance role
Experience working in a high-growth, regulated, or insurtech environment
Familiarity with claims management systems, policy administration platforms, or related insurance technology tools
Experience with property and casualty insurance products, lease guarantee products, or landlord/tenant claims
Additional education, certification, or training in insurance, risk management, or a related field (e.g., CPCU, AIC)
Prior experience supporting legal or compliance processes related to claims