Quality Control Analyst

Key Responsibilities

• Conduct regulatory compliance reviews of chattel loan origination and servicing documentation and processes to ensure adherence to state and federal regulations, investor requirements, and company policies. Identify discrepancies, document findings, and escalate non-compliance issues.
• Perform regular file reviews (audits and inspections) of loan originations and servicing activities, including underwriting, closing, boarding, payment processing, default management, and other operational areas. Evaluate control effectiveness and recommend corrective actions and process improvements.
• Compile review results and conduct periodic data trending analysis to identify patterns, root causes, and emerging compliance risks. Prepare summary reports for management with key metrics, risk assessments, and remediation strategies.
• Maintain accurate records of quality control reviews and findings. Prepare clear reports outlining review scope, observations, corrective actions, and follow-up status.
• Collaborate cross-functionally with Operations, Servicing, Compliance, and Management to communicate findings, support corrective action implementation, and strengthen internal controls.

Qualifications

• High school diploma or equivalent required. Compliance-related certifications are a plus.
• 2+ years of experience in home loan/mortgage lending and/or servicing compliance, quality control, quality assurance, risk management, or internal audit (preferably in manufactured home or chattel lending).
• Working knowledge of state and federal regulations governing home loan/mortgage lending and servicing, as well as investor oversight expectations.
• High proficiency in Microsoft Office Suite (especially Excel and Microsoft Forms).
• Strong analytical skills with the ability to synthesize data into actionable insights.
• Excellent organizational and project management capabilities.
• Excellent written and verbal communication skills.

Encouraged to Apply

• Mortgage compliance
• Mortgage quality assurance or quality control (loan origination and/or loan servicing)
• Mortgage risk management
• Internal audit

Total Rewards

• Competitive salary with potential for annual bonuses and variable pay.
• Equity in the company.
• Remote-first work environment.
• Comprehensive health coverage (medical, dental, vision) with company-subsidized STD, LTD, and life insurance.
• Medical and dependent care FSAs.
• Training and licensing support.
• Generous PTO.
• Wellbeing programs (Headspace, Gympass, etc.).
• Paid parental leave.
• No Meeting Wednesdays.
• Career growth opportunities.