Director, IT

What you’ll do at Figma

• Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function
• Own the strategy and execution of Figma's internal IT infrastructure, ensuring reliability, scalability, and security across our global workforce and office environments
• Partner with Figma's AI team to define and guide an internal AI enablement strategy, finding opportunities to embed AI-powered tools and workflows across IT and the broader business
• Establish and track KPIs across IT disciplines, using data to drive continuous improvement in system uptime, ticket resolution, employee satisfaction, and infrastructure performance
• Own IT vendor relationships, participate in contract negotiations and budget planning, ensuring the company has the right tools to meet current needs and future growth
• Collaborate cross-functionally with Security, Legal, People, and Finance to ensure IT systems meet compliance, privacy, and regulatory requirements
• Serve as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives

We'd love to hear from you if you have

• 10+ years of experience in IT, with at least 4–5 years in a senior leadership role running multiple teams or functions
• Consistent track record of scaling IT Operations and IT Engineering organizations in a fast-growing technology company
• Deep technical knowledge of enterprise infrastructure, SaaS tooling, endpoint management, and IT service management (ITSM) frameworks
• Experience partnering on or directly leading AI or automation initiatives within an IT or enterprise technology context

While not required, it’s an added plus if you also have

• Experience at a product-led, design, or SaaS company with a distributed or hybrid-first workforce
• Experience in IT security or compliance domains such as SOC 2, ISO 27001, or FedRAMP, and comfort partnering with Security teams on audits and controls
• Experience leading large scale change management initiatives, such as system migrations, tooling consolidations, or workforce transitions at scale