Responsibilities

Oversee the daily operations of the EMI, ensuring processes run smoothly and efficiently.
Develop and implement operational strategies to support growth and scalability.
Identify process improvements and implement changes to increase efficiency and effectiveness.
Oversee outsourcing to group service providers.

Ensure EMI operations comply with EMI/PSR requirements and relevant regulatory frameworks.
Establish and maintain robust internal controls for regulatory compliance and operational integrity.
Collaborate with the regional compliance officer on regulatory audits and reporting.

Act as the nominated senior executive accountable for outsourcing in line with Central Bank of Ireland guidance.
Oversee monitoring and performance management of outsourced service providers against agreed service levels and risk indicators.
Ensure outsourcing arrangements comply with applicable Central Bank of Ireland and, where relevant, DORA ICT third-party risk-management requirements.
Serve as the primary contact for outsourcing-related regulatory queries.
Report outsourcing risk, concentration, and performance to the CEO, Board, and relevant committees.

Hold overall responsibility for fraud prevention, detection, and case-management outcomes.
Oversee outsourced fraud operations and monitor performance against SLAs and KPIs.
Ensure fraud risk appetite, controls, and management information align with the Risk Appetite Statement and applicable regulatory requirements.
Escalate material fraud incidents, trends, and control gaps to senior governance bodies.

Oversee technology infrastructure to ensure it meets operational and regulatory requirements.
Work with technology leadership to protect data and systems.
Promote technological innovation that improves operations and user experience.

Support the General Manager, E-money and Payments Operations, in developing and implementing strategic initiatives.
Set operational goals aligned with EMI and company strategy.
Monitor progress and adjust plans as needed.
Collaborate with senior executives and maintain relationships with internal and external stakeholders.

Propose strategies to the Board.
Execute agreed strategies to a high standard.
Maintain knowledge of the business’s material activities and risks.
Apply relevant skills and knowledge, including accounting, auditing, and risk management.

Requirements

Eligible to work in Ireland or willing to relocate to Ireland.
15+ years of experience in operational leadership, preferably in financial services or the crypto-asset industry.
Strong understanding of EMI, PSRs, and wider European regulatory frameworks.
Strong leadership, strategic thinking, financial acumen, and communication skills.
High ethical standards and transparency.
Ability to analyze complex operational issues and develop effective solutions.
Flexibility in a changing regulatory and market environment.
Commitment to superior customer experience.
Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field; an advanced degree is preferred.

Relevant professional certifications in finance, compliance, or operations management.
Experience working in an EMI or PSR business.
Experience with global operating models and crypto exchanges.