Lead DevOps Engineer
Lead DevOps Engineer owning multi-cloud SaaS infrastructure at scale for Tulip's AI-native frontline operations platform. Design resilient cloud architecture, CI/CD automation, observability, and mentor engineers while partnering with application teams. Requires 5-7+ years infrastructure experience and leadership.
About the job
What Skills Do I Need?
- 5-7+ years of hands-on DevOps or Infrastructure Engineering experience, with demonstrated ownership of production cloud environments at scale
- Proficiency with modern cloud infrastructure tooling — experience with Kubernetes, Helm, Terraform, Ansible, and major cloud providers (AWS and/or Azure)
- Proven experience mentoring and coaching engineers and a genuine interest in developing the people around you
- Experience managing enterprise-grade data persistence layers, including NoSQL and SQL databases, key/value stores, and messaging systems (e.g., AMQP, MQTT)
- Familiarity with observability and monitoring tooling (e.g., Prometheus, Mimir, Thanos, Grafana) and a strong understanding of SRE practices in a fast-growing SaaS environment
- Comfort driving team rituals such as sprint planning, standups, and retrospectives
- Exposure to modern programming or scripting languages used in infrastructure contexts (e.g., Go, TypeScript, Python, Bash)
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Key Responsibilities
- Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS environments — including clusters spanning the US, Europe, and Asia
- Design and evolve cloud architecture to ensure customer availability, stability, and performance as Tulip scales globally
- Contribute to and help shape the infrastructure technical roadmap in partnership with engineering leadership
- Own and continuously improve Tulip's CI/CD infrastructure, driving toward a fully automated, human-interaction-free software delivery lifecycle
- Build automation tooling and internal systems that reduce operational toil and increase developer velocity
- Define and maintain observability standards across Tulip's cloud environments, including metrics, alerting, logging, and distributed tracing
- Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis
- Mentor and coach junior and mid-level engineers through code reviews, pairing sessions, and regular technical guidance
- Serve as a close partner to application engineering teams throughout the SDLC, providing infrastructure guidance and support
- Participate in the on-call rotation and help establish on-call best practices that scale as the team grows
Benefits
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- Fitness subsidies
Skills
Kubernetes, Helm, Terraform, Ansible, AWS, Azure, Prometheus, Grafana, Go, Python, TypeScript, Bash, SQL, NoSQL
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