Manager, Salesforce

Responsibilities

As an Individual Contributor (≈50–60%)

• Own Salesforce architecture decisions: data modeling, SFDC Org strategy, integration patterns, and platform scalability.
• Write and review production-grade Apex code, including triggers, batch jobs, queueable methods, and platform events.
• Design and build Lightning Web Components (LWC) and custom UI solutions for complex business workflows.
• Architect and implement REST/SOAP API integrations between Salesforce and third-party systems (CCaaS, iPaaS, SpotHero's internal systems, etc.).
• Lead technical design sessions, document solution architectures, and establish development standards and coding best practices, including quality, observability, testing, security, and performance.
• Perform release management: manage sandbox environments, deployment pipelines (Salesforce CLI, CI/CD), and change sets.
• Evaluate and govern AppExchange solutions and third-party managed packages using a structured decision framework.
• Act as the final technical escalation point for complex Salesforce issues, root cause analyses, and platform outages.
• Maintain thorough technical and functional documentation for all Salesforce solutions in Confluence.

As a People Manager (≈40–50%)

• Hire, onboard, and develop a team of Salesforce Administrators and Developers; set clear expectations and growth paths.
• Run regular 1:1s, performance reviews, build individual development plans, and hold career development conversations; identify coaching opportunities and training needs.
• Define, maintain, prioritize, and deliver the quarterly Salesforce roadmap in partnership with the Senior Director, Product, Operator League and cross-functional stakeholders.
• Translate business priorities into sprint-ready technical work; own ticket creation and hydration in Jira; run team planning, stand-ups, and retrospectives.
• Foster a culture of ownership, technical excellence, and continuous improvement within the Salesforce team.
• Collaborate with Sales Enablement to build SFDC training programs that drive end-user adoption across Marketplace teams.
• Manage vendor relationships with Salesforce (Support, Account Manager, Solution Engineer) and SaaS integration partners.
• Build and enforce a security and governance framework: profiles, permission sets, field-level security, connected apps, sharing rules, and audit trails.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, or equivalent experience.
• 7+ years of Salesforce experience, with at least 3 years of hands-on Apex / LWC development in production environments.
• 2+ years leading, managing, or mentoring a team of Salesforce professionals (admins, developers, or both).
• Deep expertise across all three Salesforce disciplines:
  • Architecture: org design, data modeling, integration patterns, governor limits.
  • Development: Apex (OOP, async, test frameworks), LWC, SOQL/SOSL, REST/SOAP APIs, platform events.
  • Administration: flows, process automation, profiles/permission sets, reports/dashboards, security model.
• Salesforce Platform Developer I (PD1) required; Platform Developer II (PD2) and/or Application Architect strongly preferred.
• Salesforce Admin Certification (ADM201) required; additional certifications (Advanced Admin, System Architect) a strong plus.
• Proven track record designing and delivering enterprise-scale Salesforce integrations using REST/SOAP APIs and middleware platforms.
• Hands-on experience with Salesforce DevOps tooling: Salesforce CLI, Git, CI/CD pipelines (GitHub Actions, Copado, Gearset, or equivalent).
• Strong command of relational database design and SQL; experience querying data warehouses alongside Salesforce data.
• Demonstrated ability to run technical roadmap planning and prioritize competing demands across multiple stakeholder groups.

Nice-to-Haves

• Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk, Genesys, Five9) and their Salesforce integrations.
• Familiarity with low-code integration (iPaaS) tools (Retool, MuleSoft, Workato, Zapier) connected to Salesforce.
• Experience in marketplace or SaaS environments.
• Salesforce Marketing Cloud, Experience Cloud, or Revenue Cloud development experience.
• Exposure to Salesforce Health Check, Shield, or Event Monitoring for enterprise governance.

Compensation (Illinois)

• Base salary: $124,400 - $155,000 plus discretionary bonus and leading total rewards package.