User Experience Researcher II

Responsibilities

• Execute end-to-end user research projects across the product development lifecycle, from study planning and participant engagement through analysis, synthesis, and reporting.
• Select and apply appropriate qualitative and quantitative research methods to answer product and business questions, including interviews, usability studies, surveys, diary studies, concept evaluations, and field research.
• Partner with Product, Design, Machine Learning Research, Hardware, and other cross-functional stakeholders to align on research objectives and support evidence-based decision-making.
• Synthesize research findings into clear insights and actionable recommendations that inform product development and member experience improvements.
• Lead sequential research projects while maintaining high-quality execution, clear communication, and stakeholder alignment.
• Explore and evaluate emerging research methods, tools, and AI-enabled workflows, helping expand the team’s methodological toolkit and improve research effectiveness while maintaining research rigor.

Qualifications

• Bachelor’s degree or equivalent professional experience in User Experience Research, Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, or a related field.
• 2+ years of experience conducting user research in product, technology, healthcare, or other customer-focused environments.
• Experience independently conducting mixed methods research studies, including study design, moderation, analysis, and synthesis.
• Strong communication and organizational skills, with the ability to translate research findings into actionable insights for diverse audiences.
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced and evolving environment.
• Demonstrated ability to build productive relationships and collaborate effectively with cross-functional stakeholders.
• Experience using data and evidence to inform decisions, challenge assumptions, and identify opportunities for improvement.
• Passion for health, human performance, behavior change, and WHOOP’s mission to unlock human performance and healthspan.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.