Latest Customer Success jobs at Warp

Senior customer experience professional responsible for resolving complex payroll and product issues, leading sensitive escalations, partnering with engineering, and mentoring CX teammates. The role requires 4+ years of customer support or operations experience, strong payroll expertise, and exceptional communication.

Own end-to-end customer onboarding from contract to graduation for an AI-native payroll platform. Drive activation KPIs (time to first payroll, 90%+ graduation rate) while managing tiered implementations across startups to 200+ employee companies.