Own end-to-end customer experience for Warp's in-house health insurance brokerage, managing client communications, enrollments/offboardings, Pylon ticket resolution, and carrier portal work to ensure accurate, timely benefits administration with high resolution rates and low aging tickets.
Own end-to-end customer onboarding from contract to graduation for an AI-native payroll platform. Drive activation KPIs (time to first payroll, 90%+ graduation rate) while managing tiered implementations across startups to 200+ employee companies.
Own end-to-end customer experience for Warp's in-house health insurance brokerage, managing client communications, enrollments/offboardings, Pylon ticket resolution, and carrier portal work to ensure accurate, timely benefits administration with high resolution rates and low aging tickets.
Own end-to-end customer onboarding from contract to graduation for an AI-native payroll platform. Drive activation KPIs (time to first payroll, 90%+ graduation rate) while managing tiered implementations across startups to 200+ employee companies.