Leads and develops a team of Partner Relationship Managers responsible for post-launch collaboration with TPAs and data partners. The role requires people-management experience, healthcare benefits expertise, and familiarity with EDI, ETL, or API-based data integrations.
The Manager of Customer Success and Account Management leads a team focused on client retention, product adoption, and overall customer satisfaction. This role involves setting team goals, coaching members, and coordinating cross-functional efforts to resolve client issues and identify product gaps.
Supports Account Managers by handling client issues, troubleshooting claims and eligibility, compiling reports, and collaborating cross-functionally to ensure post-sale customer success in PBM services. Requires 2-3 years healthcare/PBM experience and strong Microsoft Office skills.
Leads and develops a team of Partner Relationship Managers responsible for post-launch collaboration with TPAs and data partners. The role requires people-management experience, healthcare benefits expertise, and familiarity with EDI, ETL, or API-based data integrations.
The Manager of Customer Success and Account Management leads a team focused on client retention, product adoption, and overall customer satisfaction. This role involves setting team goals, coaching members, and coordinating cross-functional efforts to resolve client issues and identify product gaps.
Supports Account Managers by handling client issues, troubleshooting claims and eligibility, compiling reports, and collaborating cross-functionally to ensure post-sale customer success in PBM services. Requires 2-3 years healthcare/PBM experience and strong Microsoft Office skills.