Own end-to-end implementation and launch of a travel and expense platform for enterprise customers. Serve as project manager and technical POC, driving discovery, integrations, training, process improvements, and cross-functional collaboration while advocating for customer needs.
Oversee a team of Travel and Lead Travel consultants, driving performance, service quality, coaching, metrics, and process improvements while maintaining high customer service standards in the travel industry.
Lead and develop a team of Business Travel Consultants in a contact center environment. Oversee operations, manage key customer relationships, resolve escalations, and drive continuous improvement for an offline travel program.
Lead end-to-end migrations of strategic enterprise clients from Reed & Mackay to Navan Premier, managing discovery, data migration, training, and go-live while serving as trusted advisor to senior stakeholders. Requires 4+ years in enterprise SaaS or corporate travel program management plus expense/fintech exposure.
Manage post-sales activities for enterprise customers, building C-suite relationships, driving adoption, retention, and satisfaction while collaborating across Sales, Product, and Engineering teams. Requires 5+ years in enterprise customer success and strong project management skills.
Manage enterprise customers in the travel industry as a trusted advisor, driving platform adoption, retention, and success through relationship-building, integrations, and cross-functional collaboration. Requires 5+ years in customer success and travel experience.
Own end-to-end implementation and launch of a travel and expense platform for enterprise customers. Serve as project manager and technical POC, driving discovery, integrations, training, process improvements, and cross-functional collaboration while advocating for customer needs.
Oversee a team of Travel and Lead Travel consultants, driving performance, service quality, coaching, metrics, and process improvements while maintaining high customer service standards in the travel industry.
Lead and develop a team of Business Travel Consultants in a contact center environment. Oversee operations, manage key customer relationships, resolve escalations, and drive continuous improvement for an offline travel program.
Lead end-to-end migrations of strategic enterprise clients from Reed & Mackay to Navan Premier, managing discovery, data migration, training, and go-live while serving as trusted advisor to senior stakeholders. Requires 4+ years in enterprise SaaS or corporate travel program management plus expense/fintech exposure.
Manage post-sales activities for enterprise customers, building C-suite relationships, driving adoption, retention, and satisfaction while collaborating across Sales, Product, and Engineering teams. Requires 5+ years in enterprise customer success and strong project management skills.
Manage enterprise customers in the travel industry as a trusted advisor, driving platform adoption, retention, and success through relationship-building, integrations, and cross-functional collaboration. Requires 5+ years in customer success and travel experience.