Latest Customer Success jobs at Narmi

Director of Customer Success

NarmiNew York, NYApr 22

The Director of Customer Success owns strategy, relationships, renewals, and expansion for Narmi's largest enterprise bank and credit union accounts. They serve as the primary C-suite advisor, drive customer outcomes like deposit growth and product adoption, coach a team of Associate GMs, and partner with Product and Engineering on feedback and requirements. Requires 7+ years in high-growth B2B SaaS or fintech with a track record of scaling and managing teams.

Customer Success Associate

NarmiNew York, NYMar 3

Support the General Manager in managing relationships with financial institution customers through implementation, go-live, upsells, and ongoing success. Requires 3+ years in customer success/client management/product, strong communication, and a proactive approach in a high-growth B2B FinTech environment.