Latest Customer Success jobs at Lob

Supports strategic enterprise customers post-sale by managing account health, driving product adoption, coordinating cross-functional programs, and improving retention and expansion. Requires 3–5 years of enterprise SaaS customer success experience, technical fluency with APIs and integrations, and strong executive communication skills.

Manages a high-volume SMB and mid-market customer portfolio, leading renewals, adoption, retention, and expansion through scalable engagement programs. Requires 3–5 years of SaaS customer success, renewals, account management, or sales experience, plus familiarity with customer success platforms.