Support users of Kalshi's prediction market platform by responding to inquiries, troubleshooting issues, and educating on trading mechanics. Identify patterns, improve support processes and documentation, and provide feedback to Product and Engineering teams. Requires 2+ years in customer support or operations, strong communication, and problem-solving skills.
Support Operations Intern handling Tier 1 and Tier 2 support tickets end-to-end, maintaining fast reply times and high CSAT scores while synthesizing patterns to relay upstream.
Support users of Kalshi's prediction market platform by responding to inquiries, troubleshooting issues, and educating on trading mechanics. Identify patterns, improve support processes and documentation, and provide feedback to Product and Engineering teams. Requires 2+ years in customer support or operations, strong communication, and problem-solving skills.
Support Operations Intern handling Tier 1 and Tier 2 support tickets end-to-end, maintaining fast reply times and high CSAT scores while synthesizing patterns to relay upstream.