Provide specialized customer support for payroll and payments processes, including triaging issues, explaining compliance concepts, retaining at-risk customers, and collaborating cross-functionally. Requires 6+ years customer service experience, 1+ year payroll knowledge, and hybrid onsite work in NYC.
Serve as the primary point of contact for customer benefits inquiries and issues across medical, dental, retirement, HSA/FSA and other perks. Troubleshoot, resolve cases via phone/ticket/chat, ensure regulatory compliance, and act as a subject matter expert on Justworks benefits tools while collaborating on product improvements.
Support small business customers with workers' compensation inquiries, policy creation, compliance, and coordination with carriers and agencies. Requires 1+ year in operations/insurance/customer service, strong communication, and attention to detail.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Manage inbound customer inquiries via phone, email, and chat for a B2B SaaS HR/payroll platform. Provide expert support on benefits enrollment, payroll, and compliance while maintaining high customer satisfaction.
Provide specialized customer support for payroll and payments processes, including triaging issues, explaining compliance concepts, retaining at-risk customers, and collaborating cross-functionally. Requires 6+ years customer service experience, 1+ year payroll knowledge, and hybrid onsite work in NYC.
Serve as the primary point of contact for customer benefits inquiries and issues across medical, dental, retirement, HSA/FSA and other perks. Troubleshoot, resolve cases via phone/ticket/chat, ensure regulatory compliance, and act as a subject matter expert on Justworks benefits tools while collaborating on product improvements.
Support small business customers with workers' compensation inquiries, policy creation, compliance, and coordination with carriers and agencies. Requires 1+ year in operations/insurance/customer service, strong communication, and attention to detail.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Lead and develop a team of Customer Support Payments Specialists handling payments and tax inquiries. Own team metrics, training, and cross-functional collaboration while driving process improvements.
Manage inbound customer inquiries via phone, email, and chat for a B2B SaaS HR/payroll platform. Provide expert support on benefits enrollment, payroll, and compliance while maintaining high customer satisfaction.