Leads enterprise customer escalations across Product, Engineering, Support, Cloud Operations, and leadership, driving resolution, executive communication, root-cause governance, and corrective actions. Requires 7+ years in technical support, incident management, technical account management, customer success engineering, or technical program management.
Leads complex, cross-functional technical programs across cybersecurity platform, cloud, infrastructure, and customer-facing teams. The role owns release management, operational improvements, strategic customer initiatives, and executive stakeholder alignment, requiring 8+ years of technical program management experience and a technical bachelor's degree.
Own end-to-end management of high-priority customer escalations into Product and Engineering. Coordinate cross-functional resolution, drive RCAs and corrective actions, build escalation governance and metrics, and ensure accountability to improve customer outcomes in a cybersecurity SaaS environment.
Leads enterprise customer escalations across Product, Engineering, Support, Cloud Operations, and leadership, driving resolution, executive communication, root-cause governance, and corrective actions. Requires 7+ years in technical support, incident management, technical account management, customer success engineering, or technical program management.
Leads complex, cross-functional technical programs across cybersecurity platform, cloud, infrastructure, and customer-facing teams. The role owns release management, operational improvements, strategic customer initiatives, and executive stakeholder alignment, requiring 8+ years of technical program management experience and a technical bachelor's degree.
Own end-to-end management of high-priority customer escalations into Product and Engineering. Coordinate cross-functional resolution, drive RCAs and corrective actions, build escalation governance and metrics, and ensure accountability to improve customer outcomes in a cybersecurity SaaS environment.