Latest Support Engineering jobs at GitLab

The Support Engineer troubleshoots GitLab deployments for U.S. government and public-sector customers in secure, air-gapped, and regulated environments. The role combines Linux systems investigation, scripting, GitLab internals, customer support, documentation, automation, and cross-functional engineering collaboration.

Provides escalated technical support for GitLab customers by troubleshooting Linux, application, and DevOps issues, reproducing bugs, and contributing fixes. The role also mentors teammates, improves support content and processes, and collaborates across Product, Engineering, Infrastructure, Customer Success, and Sales.

Provides technical support for Self-managed and SaaS customers, troubleshooting Linux systems, logs, code, and complex GitLab implementations. The role also contributes bug fixes, documentation, support processes, cross-functional collaboration, and rotating weekday/weekend coverage.

Troubleshoots complex customer issues across self-managed and SaaS GitLab environments using Linux systems, logs, code, and support tooling. The role also contributes fixes, documentation, automation, cross-functional collaboration, and on-call support.

Provides technical support for Self-managed and SaaS customers by troubleshooting Linux systems, investigating logs and code, reproducing bugs, and collaborating with engineering and product teams. The role requires customer-facing case management, scripting, Git, CI/CD, and DevOps experience.

Provides advanced technical support and advisory services to major GitLab customers, troubleshooting Linux, GitLab, CI/CD, and infrastructure issues while coordinating cross-functional resolutions and creating reusable support content.

Support Engineer embedded in Engineering at GitLab. Troubleshoot complex customer issues on Self-managed and SaaS GitLab, contribute code and documentation, collaborate across teams, and participate in on-call rotations. Requires strong Linux admin, scripting, Git, and communication skills.

Customer Success Engineer providing post-sales technical guidance, enablement, and best practices for GitLab's DevSecOps platform. Supports customers via workshops, labs, and content in a pooled model; requires fluency in English and Spanish plus technical background in software development or systems engineering.