Latest Customer Success jobs at GitLab

Leads GitLab’s EMEA Customer Success Management & Architecture and Customer Success Engineering organizations, unifying relationship and technical post-sales motions to improve adoption, outcomes, retention, and expansion. Requires significant enterprise SaaS leadership experience across customer-facing and technical teams.

Own the operational processes, reporting, planning, and systems improvements that enable Customer Success to scale. The role requires 4+ years in operations, strategy, consulting, or a similar analytical function, plus strong problem-solving and cross-functional influence skills.

Serves as a senior post-sales strategic and technical advisor to complex Enterprise and Government customers in Singapore, driving GitLab adoption, platform maturity, retention, and expansion. Requires experience with executive engagements, enterprise architecture, CI/CD, cloud platforms, and DevSecOps transformation.

Build consultative relationships with key customers, guiding GitLab adoption, retention, growth, and business outcomes. The role requires customer success or post-sales experience, strong technical and project management skills, DevSecOps knowledge, and fluent German.

Leads a distributed team of Customer Success Managers responsible for customer adoption, account health, renewals, and executive relationships. The role requires experience managing teams and scaling customer success practices, strong operational and strategic skills, and fluent German.

Senior Customer Success Manager helping U.S. public sector organizations achieve outcomes with the GitLab DevSecOps platform. Translate pre-sales plans into objectives, drive adoption and retention, guide on Git/CI/CD/DevSecOps best practices, and act as primary liaison across internal teams.

Drive customer adoption and value realization for GitLab's DevSecOps platform by serving as a trusted advisor, leading workshops, and translating usage data into actionable recommendations.