Latest Support Engineering jobs at Factory AI

The Technical Support Engineer resolves customer architecture, performance, recovery, and security challenges while building diagnostics and automation tools. The role requires programming experience, production operations expertise, strong troubleshooting and communication skills, and a customer-focused mindset.

This role helps customers resolve architecture, performance, recovery, and security challenges while advocating for their needs internally. It also develops diagnostics, benchmarking, automation, and operational tooling, requiring programming and large-scale production administration experience.

Provides hands-on technical support for customers operating a developer-centric platform, resolving architecture, performance, recovery, and security issues. The role also develops diagnostics and automation tools and partners with product, engineering, and customer success teams.