Manage retention, expansion, and growth for a portfolio of high-value enterprise shipper accounts at DAT. Conduct workflow analyses, deliver training, build executive relationships, and partner with sales and product teams to drive customer value and revenue in the freight/logistics SaaS space. Requires 5-7 years in customer success or account management.
The Carrier Success Manager retains and grows DAT's carrier customer base in a dedicated territory (Illinois). They own churn reduction, execute upsells/cross-sells of logistics SaaS products, gather voice-of-customer feedback for Product teams, and manage a team of Carrier Success Representatives. Requires deep freight/logistics industry knowledge and strong B2B account management skills.
Manage and grow a dedicated territory of carrier customers for DAT's freight marketplace. Own churn reduction, execute upsells/cross-sells of services like DAT IQ and TMS integrations, gather voice-of-customer feedback for product teams, and lead a team of Carrier Success Representatives. Requires deep freight/logistics knowledge and B2B account management experience.
Manage retention, expansion, and growth for a portfolio of high-value enterprise shipper accounts at DAT. Conduct workflow analyses, deliver training, build executive relationships, and partner with sales and product teams to drive customer value and revenue in the freight/logistics SaaS space. Requires 5-7 years in customer success or account management.
The Carrier Success Manager retains and grows DAT's carrier customer base in a dedicated territory (Illinois). They own churn reduction, execute upsells/cross-sells of logistics SaaS products, gather voice-of-customer feedback for Product teams, and manage a team of Carrier Success Representatives. Requires deep freight/logistics industry knowledge and strong B2B account management skills.
Manage and grow a dedicated territory of carrier customers for DAT's freight marketplace. Own churn reduction, execute upsells/cross-sells of services like DAT IQ and TMS integrations, gather voice-of-customer feedback for product teams, and lead a team of Carrier Success Representatives. Requires deep freight/logistics knowledge and B2B account management experience.