Leads customer support for SaaS medical record platform, handling ticket triage, technical escalations, complaints, collections, and team building while ensuring fast resolutions and analyzing patterns for product feedback. Requires 4-6 years B2B support experience with technical troubleshooting in SaaS.
Manages high-volume portfolio of SMB and mid-market law firm customers through onboarding, health monitoring, expansion, and scalable engagement. Balances personalization with automation using analytics and CRM to drive retention and growth.
Owns portfolio of enterprise law firm accounts post-sale, leading onboarding, QBRs, expansion, and account health to drive NRR and growth. Requires 4-7 years B2B CS/account management experience, ideally in legal/healthcare SaaS, with CRM proficiency.
Leads customer support for SaaS medical record platform, handling ticket triage, technical escalations, complaints, collections, and team building while ensuring fast resolutions and analyzing patterns for product feedback. Requires 4-6 years B2B support experience with technical troubleshooting in SaaS.
Manages high-volume portfolio of SMB and mid-market law firm customers through onboarding, health monitoring, expansion, and scalable engagement. Balances personalization with automation using analytics and CRM to drive retention and growth.
Owns portfolio of enterprise law firm accounts post-sale, leading onboarding, QBRs, expansion, and account health to drive NRR and growth. Requires 4-7 years B2B CS/account management experience, ideally in legal/healthcare SaaS, with CRM proficiency.