Supports payroll platform partners by investigating complex payroll and tax issues, coordinating cross-functional resolutions, and communicating clear guidance. The role requires at least two years of client-facing support experience, payroll or fintech exposure, strong analytical skills, and excellent written communication.
Leads a team handling tax notices for payroll partners, managing operations, escalations, workflows, and strategy while stepping in on complex issues. Requires 4-6+ years in operations/client service with startup experience and informal leadership skills.
Owns revenue targets and manages portfolio of 5-10 high-priority SaaS payroll partners post-sales. Drives renewals, upsells, adoption, and strategic growth through relationship building, KPI alignment, and cross-functional collaboration. Requires 5+ years account management experience.
Supports payroll platform partners by investigating complex payroll and tax issues, coordinating cross-functional resolutions, and communicating clear guidance. The role requires at least two years of client-facing support experience, payroll or fintech exposure, strong analytical skills, and excellent written communication.
Leads a team handling tax notices for payroll partners, managing operations, escalations, workflows, and strategy while stepping in on complex issues. Requires 4-6+ years in operations/client service with startup experience and informal leadership skills.
Owns revenue targets and manages portfolio of 5-10 high-priority SaaS payroll partners post-sales. Drives renewals, upsells, adoption, and strategic growth through relationship building, KPI alignment, and cross-functional collaboration. Requires 5+ years account management experience.