Provide first-line tax support to customers and partners, resolving inquiries about federal and state tax forms with empathy while collaborating with tax, product, and engineering teams to ensure world-class service. Requires 1-2 years customer support experience and strong problem-solving skills; tax knowledge is a plus.
The Concierge Manager will build and lead a high-performing customer support team, creating a best-in-class experience for customers throughout the tax process. This role involves establishing service standards, workflows, and KPIs, and identifying opportunities for automation and process optimization.
Provide first-line tax support to customers and partners, resolving inquiries about federal and state tax forms with empathy while collaborating with tax, product, and engineering teams to ensure world-class service. Requires 1-2 years customer support experience and strong problem-solving skills; tax knowledge is a plus.
The Concierge Manager will build and lead a high-performing customer support team, creating a best-in-class experience for customers throughout the tax process. This role involves establishing service standards, workflows, and KPIs, and identifying opportunities for automation and process optimization.