Manage relationships and drive adoption, retention, and growth for SMB customers at a risk intelligence SaaS platform. Requires 2+ years in customer success or account management, strong communication, and experience with CRM tools like Salesforce.
Customer Success Manager responsible for owning strategic mid-market relationships at AlertMedia. Drive adoption, retention, expansion through QBRs, consultative guidance, risk management, and cross-functional collaboration while managing data in Gainsight and Salesforce.
Lead success, retention, and expansion for AlertMedia's highest-value strategic accounts. Build executive relationships, drive renewals and growth, mitigate risks, and advocate for customer needs while managing a CS team.
Manage relationships and drive adoption, retention, and growth for SMB customers at a risk intelligence SaaS platform. Requires 2+ years in customer success or account management, strong communication, and experience with CRM tools like Salesforce.
Customer Success Manager responsible for owning strategic mid-market relationships at AlertMedia. Drive adoption, retention, expansion through QBRs, consultative guidance, risk management, and cross-functional collaboration while managing data in Gainsight and Salesforce.
Lead success, retention, and expansion for AlertMedia's highest-value strategic accounts. Build executive relationships, drive renewals and growth, mitigate risks, and advocate for customer needs while managing a CS team.