Responsibilities

Own the New York Workplace Experience: Serve as the primary Workplace lead for the New York hub, ensuring the office operates smoothly, efficiently, and with a high level of hospitality. Create an environment that is welcoming, functional, and reflective of Retool's culture.
Lead Office Operations: Manage day-to-day office operations including vendor relationships, facilities coordination, workplace technology, supplies, shipping and receiving, food programs, security processes, and office maintenance. Own workplace budgets, expense tracking, invoice management, and vendor spend for the New York hub.
Create Meaningful Employee Experiences: Design, plan, and execute events ranging from team gatherings and happy hours. Partner with leaders across the business to support team events and strategic initiatives. Help foster a strong sense of community and connection within the New York office.
Support Employee Lifecycle Programs: Partner with Recruiting, IT, People Operations, and Workplace teams to deliver exceptional onboarding experiences. Ensure new hires feel welcomed, informed, and connected from day one. Support employee engagement initiatives, workplace communications, and company-wide programs.
Partner Globally: Collaborate closely with the Workplace Experience leadership team to help shape workplace strategy and programs across all hubs. Provide guidance and support to the London Workplace Coordinator. Share best practices and contribute to the evolution of Retool's global workplace program.
Be a Culture Carrier: Serve as a visible and trusted presence in the office. Build strong relationships across teams and functions. Create moments of delight, celebrate wins, and help bring Retool's culture to life.
Partner with IT to Deliver a Best-in-Class Workplace Technology Experience: Serve as the primary Workplace-IT liaison for the New York hub. Ensure workstations, meeting spaces, and workplace technology are operational and reliable. Coordinate desk setups, local hardware logistics, and peripheral inventory management. Support Zoom Rooms, conference room AV systems, and other workplace technologies. Coordinate with local vendors for technology-related projects.

Requirements

4+ years of experience in workplace operations, office management, hospitality, employee experience, events, or a related field
Proven ability to independently manage a workplace or office environment
Strong project management skills with the ability to juggle multiple priorities and execute with attention to detail
Experience planning and executing events of varying sizes and complexity
Excellent judgment and decision-making skills
Strong vendor management and budget management experience
Exceptional organizational skills and follow-through
Excellent communication skills and the ability to build relationships across all levels of an organization
Comfortable working in a fast-paced, evolving environment where priorities can shift quickly
Naturally proactive and service-oriented